Terms of Service
Terms of Service
1. Introduction
These Terms of Service govern your use of our website and the
services we offer. By accessing our site and placing orders, you
agree to these terms. This service agreement is governed by the
laws of Hong Kong.
2. Pre-Order and Payment
All orders are processed on a pre-order basis, meaning you will
make payment in advance, and delivery will follow. By placing an
order, you confirm that the information provided is accurate and
that you agree to the pre-order terms.
3. User Responsibilities
Users are responsible for providing accurate and complete
information when placing an order, including name, address,
contact information, and ID details as required. Misrepresentation
or falsified information may result in cancellation of the order.
4. Privacy and Data Protection
We respect your privacy and are committed to protecting your
personal data. Our Privacy Policy outlines how we collect, use,
and protect information provided by you. By using our service, you
agree to this policy.
5. Limitation of Liability
We are not liable for any loss, damage, or delay caused by factors
beyond our control, such as delays in logistics, customs hold-ups,
or unexpected supply chain issues.
6. Compliance with Local Laws
This site and its services are provided in accordance with Hong
Kong laws. Users outside Hong Kong are responsible for ensuring
that they comply with any applicable local laws.
7. Company Information
• Company Name: BLUE STAR TRADING LIMITED • Company Address: RM C,
6/F, WORLD TRUST TOWER, 50 STANLEY STREET CENTRAL, HK
8. Modifications to Terms
We reserve the right to update these terms as necessary to comply
with changing laws or business practices. Updates will be posted
on our website.
Return and Refund Policy
1. Return Eligibility
Returns are accepted only if the product meets specific
eligibility criteria: • Product must be unused, in its original
packaging, and returned within 14 days of receipt. • Proof of
purchase is required for all returns.
2. Return Process
To initiate a return, please contact our customer service team at
[email protected] to request return instructions. Once approved, you
are responsible for shipping the product back to us.
3. Refund Processing Time
Upon receiving and inspecting the returned item, refunds will be
processed within 14 business days. Refunds will be issued to the
original payment method. Please note that it may take up to 7
business days for the refund to appear in your account, depending
on your bank.
4. Non-Refundable Items
Custom orders, sale items, and items marked as "final sale" are
not eligible for return or refund.
5. Exchanges
At this time, we do not offer exchanges. You may return the item
for a refund and place a new order for the desired product.
Shipping Policy
1. Order Processing Time
All orders are processed within 14 business days after payment
confirmation. Orders are not processed on weekends or holidays.
2. Shipping Times and Rates
Estimated delivery times and shipping rates vary depending on the
destination. Generally, international orders may take between
14-21 business days. Delivery timelines may be subject to customs
delays or logistics issues beyond our control.
3. Tracking Information
Once your order has been shipped, you will receive a tracking
number via email to monitor your delivery status.
4. Shipping Delays
We are not responsible for delays caused by customs, adverse
weather conditions, or other factors outside our control.
5. International Shipping and Customs Fees
International customers are responsible for any customs duties,
taxes, or additional fees that may apply upon the arrival of their
package.